hgnce Privacy Policy
Protecting your personal information is our highest priority. This policy describes in detail how hgnce collects, stores, and uses your information.
hgnce operates a safe and trusted online gaming platform for users in Bangladesh. We believe that your personal privacy is a fundamental right. This Privacy Policy ("Policy") explains what information we collect, why we collect it, how we use it, and what rights you have over your information. Please read this policy carefully.
Table of Contents
- Scope of Data Collection
- Methods of Personal Data Collection
- Purposes of Data Use
- Sharing Data with Third Parties
- Cookies and Tracking Technologies
- Data Storage and Security
- Data Retention Period
- Policy on Minors
- Your Rights
- Policy Changes
- Contact
1. Scope of Data Collection
Personally Identifiable Information
When you register with hgnce or use our services, we may collect the following information:
- Full name and date of birth
- Email address
- National ID card or passport number (for identity verification)
- Residential address
- Mobile number (linked to bKash / Nagad / Rocket)
Activity and Financial Information
Information related to your activity on our platform may also be collected, including:
- Transaction history (deposits and withdrawals)
- Gaming history and betting patterns
- Account balance and bonus information
- Records of communication with customer support
- Payment method information (bKash, Nagad, Rocket)
Technical Information
The following may be collected automatically from your device and connection:
- IP address and geographic location
- Device type, operating system, and browser
- Login time and session duration
- Pages visited and navigation patterns
KYC Verification Information
To ensure financial security and responsible gaming, we may collect the following documents as part of the identity verification (KYC) process:
- Scan or photo of national ID card
- Selfie or live photo
- Proof of residence document
- Proof of source of income (if required)
2. Methods of Personal Data Collection
hgnce collects your information through the following methods:
Directly Provided Information
Information you provide when filling out the registration form, updating your account details, or contacting customer support.
Automated Collection
Technical information is collected automatically from your device, browser, and connection. This includes cookies, log files, and analytics.
From Third Parties
Information may be collected from payment processors (bKash, Nagad, Rocket), identity verification services, and fraud prevention systems.
3. Purposes of Data Use
hgnce uses your information only for lawful and transparent purposes. Your information will not be used in any way beyond the reasons listed below:
Account Management
Your information is used to create, verify, and manage your account. This includes identity verification, password recovery, and ensuring account security.
Financial Transactions
Information required to process deposits and withdrawals is used. Payment information is applied to ensure secure transactions via bKash, Nagad, and Rocket.
Security and Fraud Prevention
Technical information is analyzed to protect your account from unauthorized access and fraud, and to ensure cybersecurity.
Customer Service
Relevant information is used to provide 24/7 live chat support in Bengali and to resolve your issues quickly.
Responsible Gaming
Information is used to monitor your gaming patterns to identify potentially problematic behavior and to provide responsible gaming tools.
Communication and Notifications
Contact information is used to deliver important account updates, security-related notifications, and relevant promotional information to you.
4. Sharing Data with Third Parties
We may share information with third parties only in the following limited circumstances:
- Payment Partners: The minimum necessary information is shared with bKash, Nagad, and Rocket to process transactions. These payment partners have their own privacy policies.
- Identity Verification Services: Information may be shared with accredited verification agencies to complete the KYC process.
- Legal Obligations: Information may be provided in response to a court order or a lawful request from a law enforcement agency.
- Service Providers: Information may be shared under strict confidentiality agreements with contracted organizations providing technology infrastructure, security analysis, and technical services.
- Business Transfers: In the event of a business merger or acquisition, users will be notified in advance.
Outside of the above cases, your personal information will not be shared with any third party without your consent.
5. Cookies and Tracking Technologies
What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. hgnce uses the following types of cookies:
- Essential Cookies: Required to maintain login sessions and ensure security. Disabling these may prevent the site from working properly.
- Performance Cookies: Used to improve site speed and functionality. Collect anonymous data to understand which pages are used most.
- Functionality Cookies: Help remember your preferences and settings, such as language selection and game preferences.
- Analytics Cookies: Analyze anonymous user behavior to monitor and improve site usage.
Cookie Controls
You can manage cookies from your browser settings:
- Disable cookies entirely (though some services may not work as a result)
- Block specific types of cookies
- Delete existing cookies
- Grant separate permission for each cookie
Note: Disabling essential cookies may affect login and payment functionality.
6. Data Storage and Security
hgnce has adopted industry-standard security measures to keep your information safe:
All communication between your browser and our servers is protected by SSL/TLS encryption.
Stored personal information is kept in encrypted databases, where unauthorized access is fully controlled.
Only authorized personnel may access your information, and only when necessary.
Our security team conducts regular risk assessments and system audits.
7. Data Retention Period
hgnce retains your personal information only for as long as necessary to fulfil the purpose for which it was collected. Retention periods are as follows:
| Data Type | Retention Period |
|---|---|
| Account and identity information | Minimum 5 years after account closure |
| Financial and transaction records | 5–7 years as required by legal obligations |
| KYC verification documents | 5 years after account closure |
| Gaming history | While account is active and 2 years after closure |
| Customer support communications | 3 years from the date of communication |
| Technical log data | Up to 12 months |
In cases of legal obligations or ongoing investigations, the above period may be extended.
8. Minor Policy
The hgnce platform is for individuals aged 21 and above only. We do not intentionally collect any personal information from individuals under the age of 21.
Age verification is mandatory during the registration process. If we learn that a minor has created an account, that account will be closed immediately and the collected information will be deleted.
If parents suspect that their child has registered on this platform, please contact us immediately at [email protected].
9. Your Rights
You have the following rights over your personal information. To exercise these rights, contact our support team directly:
Access
You may request a copy of the information we hold about you. We will provide it within a reasonable timeframe.
Right to Rectification
If the information we hold about you is incorrect or incomplete, you may request that it be corrected. Most information can be updated by yourself directly from your account settings.
Right to Erasure
In certain circumstances, you have the right to request that your information be deleted. However, information retained due to legal obligations may not be possible to delete.
Right to Object
You may object to the processing of your information for specific purposes, particularly in relation to marketing communications.
Right to Restriction
In certain cases, you may request that the processing of your information be restricted, especially when the accuracy of the information is in question.
Data Portability
You may request to receive the information you have provided in a structured, commonly used, and machine-readable format.
10. Policy Changes
hgnce may update this privacy policy from time to time. For any significant changes to this policy, we will take the following steps:
- The "Last Updated" date at the top of this page will be changed.
- Users will be notified via email in the event of significant changes.
- Continued use of the platform after a policy change will be considered acceptance of the new policy.
We advise users to review this page regularly so they can stay informed about the latest policy.
11. Contact Us
Privacy Inquiries
If you have any questions about this privacy policy or any requests regarding your information, please contact us:
- [email protected]
- 24/7 Live Chat (in Bengali)
Response Time
For privacy-related requests, we generally respond within 30 business days. For urgent security matters, contacting us via live chat will get you a faster response.
All times are in Bangladesh Standard Time (BST, UTC+6).
See More Information
Read our other policies and terms, and learn about responsible gaming.