hgnce's commitment to responsible play
Gaming is entertainment, not an addiction. hgnce is committed to keeping you in control and protected at all times. For those aged 21 and above only.
What is responsible gaming and why does it matter?
Responsible gaming means enjoying entertainment within your own limits. Online gaming can be fun and exciting, but it should always be seen as a form of entertainment — not a way to earn money. hgnce believes every player should maintain full control over their time and money.
The enjoyment of gaming is complete only when it has no negative impact on your daily life, family, or financial stability. We provide a range of protective tools to keep all our players aware and safe.
Our protection commitment
Responsible gaming at hgnce is not just a policy — it is the core foundation of our platform.
Age verification
At the time of registration on hgnce, we strictly verify every user's age. No one under the age of 21 may open an account or play on our platform.
Setting deposit limits
You can set your own daily, weekly, or monthly deposit limits directly in your account. This feature protects you from overspending and helps you enjoy within your budget.
Time-out feature
If you feel you need a break from long gaming sessions, use our time-out feature. Your account can be temporarily suspended for a set period.
Self-Exclusion
If you feel gaming is getting out of your control, you can choose self-exclusion. This keeps your account closed for a long-term or permanent period.
24/7 Bengali Support
Our support team is available in Bangla 24 hours a day, 7 days a week. If you have any issues or concerns about gaming, reach out via live chat.
Reviewing gaming history
You can view your complete deposit, withdrawal, and gaming history at any time. Analyze your own gaming patterns and make informed decisions.
Warning signs of problematic gaming
If any of the following signs appear, it means gaming may be becoming a problem. It is important to seek help in time.
Spending more money on gaming than you originally planned.
A tendency to repeatedly place larger bets to recover losses.
Prioritizing gaming over family, friends, or work.
Being unable to stop gaming, or feeling restless when you do stop.
Taking loans or asking others for help to cover gaming expenses.
Lying to or hiding things from family and friends about gaming.
Experiencing problems with sleep, eating, or daily tasks because of gaming.
Becoming irritable or anxious when unable to game.
Important: If even one of the above signs appears in you, do not delay — contact our 24/7 live chat support or activate self-exclusion or time-out on your account.
Tools to keep yourself protected
Using hgnce's protection tools, you can take full control of your own gaming experience.
Deposit limit
Set a maximum daily, weekly, or monthly deposit limit. Once the limit is reached, no further deposits can be made. Changes take 24 hours to come into effect.
Time-out
Take a break from gaming for anywhere from 1 day to 6 weeks. During this time you will not be able to log in or place bets. Your account will be reactivated automatically once the break ends.
Self-exclusion
Close your account for anywhere from 6 months to permanently. Any attempt to open a new account during the exclusion period will be rejected.
Support assistance
Contact 24/7 live chat for any help related to responsible gaming. Our Bangla-speaking team will help you take the right steps.
Simple tips for healthy gaming
Follow these simple tips to build responsible gaming habits. Each small step will take you toward a happier and more controlled gaming experience.
Need Help?
Our Bangla-speaking support team is always by your side.
Contact us via live chat or email us at:
[email protected]
Set a budget
Before you start gaming, decide how much money you will spend and do not go beyond that limit. The minimum deposit and withdrawal amount is ৳500.
Set a time limit
Decide in advance how long you will play each day. When the time is up, close the app and spend time with your family.
Don't play on emotion
Avoid gaming when you are angry, frustrated, or under stress. Decisions made in an emotional state often lead to losses.
Don't try to chase your losses
The urge to place more bets to recover losses after losing is dangerous. Every game is independent and there is no guarantee of recovering losses.
Take regular breaks
During long gaming sessions, take breaks from time to time. Get up and walk around, drink some water, and talk to your family.
Don't see gaming as your only source of income
Online gaming is for entertainment, not a reliable source of income. Do not include it in your financial plans.
How to activate protection tools
Log in to your hgnce account to easily activate any protection feature.
Log in
Enter your username and password to access your hgnce account.
Go to Account Settings
Find the "Responsible Gaming" section and set your preferred limits or breaks.
Get help from support
If you have any questions about a setting, contact our 24/7 support team via live chat.
Enjoy responsibly
Stay with us for a safe and enjoyable gaming experience on hgnce. Whatever the issue, we are always by your side.
Our policies
hgnce gives the highest priority to responsible gaming. We believe that creating a healthy and safe gaming environment is not just our responsibility — it is our commitment to our players.
We do not encourage or permit any underage person to engage in gaming. If we suspect underage use on any account, that account is closed immediately.
Our promotional offers, such as a 200% first deposit bonus up to ৳5,000 (15x wagering), are always provided under fair and transparent terms. Please read the terms and conditions carefully before accepting any bonus.
Our Terms and Conditions and Privacy Policy contain detailed information on all matters related to responsible gaming.
Quick info
- Minimum age: 21
- Minimum deposit: ৳500
- Minimum withdrawal: ৳500
- Withdrawal time: 15 minutes – 2 hours
- Support: 24/7 in Bangla
- Payment: bKash • Nagad • Rocket
- SSL encryption protected