hgnce Terms and Conditions

1 General Terms

These terms and conditions ("Terms") form a legal agreement between the hgnce platform and its users ("you" or "member"). hgnce operates an online gaming platform for users in Bangladesh, and by accessing or using this platform you agree to be bound by the following terms.

These terms are written in Bengali and will be governed in accordance with the laws of Bangladesh. In any matter of interpretation, the decision of hgnce shall be considered final.

1.1 Scope of Application

These terms apply to the hgnce website, mobile version and all associated services. When you use our platform you agree to abide by these terms as well as our Privacy Policy and Responsible Gaming Guidelines.

1.2 Language and Communication

hgnce provides full support in Bengali. All official communications, notices and documents will be provided in Bengali. Users may contact the support team in Bengali.

2 Eligibility and Registration

The following eligibility requirements must be met to open an account on the hgnce platform:

• You must be at least 21 years of age (for those aged 21 and above only).
• You must be located in Bangladesh.
• You must have a valid bKash, Nagad or Rocket account.
• You must declare that you are of sound mind and are registering voluntarily.
• You must not have any previously banned account on hgnce.

2.1 Registration Process

You must provide accurate and truthful personal information at the time of registration. Each person may hold only one account. If multiple accounts are created under the same person's name, all accounts may be cancelled and the balances may be forfeited.

2.2 KYC Verification

hgnce follows a KYC (Know Your Customer) process to keep the platform secure. A copy of a national identity card or passport may be requested for large transactions. This information will be stored in complete confidentiality.

3 Account Management

The security of your hgnce account is entirely your responsibility. Please follow the rules below strictly:

3.1 Password and Security

• Never share your login credentials (username and password) with anyone.
• Use a strong password — a combination of letters, numbers and special characters.
• If you notice any suspicious login attempts, notify live chat support immediately.
• Avoid logging in from public devices or public Wi-Fi.

3.2 Account Suspension and Cancellation

hgnce reserves the right to suspend or permanently close an account in the following circumstances:

• If any clause of these terms is violated.
• If fraudulent or suspicious activity is detected.
• If a false identity or incorrect information is used.
• If the account remains inactive for an extended period.
• If required by legal or regulatory obligation.

3.3 Voluntary Account Closure

You may permanently close your account at any time via live chat or email. You will have the opportunity to withdraw any remaining balance before the account is closed, however any pending bonuses will be cancelled.

4 Deposits and Withdrawals

All financial transactions on the hgnce platform are completed securely and quickly. The payment methods currently available are: bKash, Nagad and Rocket.

4.1 Deposit Rules

• When making a deposit you must use a payment account registered in your own name.
• Deposits made through a third party are strictly prohibited.
• Deposit amounts will generally be credited to your account instantly.
• If a deposit is delayed due to a technical issue, contact support with the transaction receipt.

4.2 Withdrawal Rules

• Withdrawals can only be made to the payment method used for the deposit.
• The normal withdrawal process may take 15 minutes to 2 hours to complete.
• Withdrawals may be suspended if KYC verification has not been completed.
• In cases of suspicious activity, additional time may be required to review a withdrawal.

4.3 Refund Policy

Once gameplay has begun, the deposited amount cannot be refunded. For transactions affected by technical errors, hgnce will make a decision at its own discretion.

5 Bonuses and Promotions

hgnce offers various bonuses and promotions. Each offer has its own terms. The general rules below apply to all bonuses.

5.1 General Terms for Bonus Use

• Each bonus offer must be used within a specified time limit — once the period expires the bonus will be cancelled automatically.
• Each person may use a bonus offer only once.
• Bonus funds cannot be withdrawn directly — the specified wagering requirement must be met.
• hgnce reserves the right to modify the terms of any promotion.

5.2 Circumstances Under Which a Bonus May Be Cancelled

A bonus may be cancelled in the following circumstances:

• If an attempt is made to claim a bonus from multiple accounts.
• If an attempt is made to take advantage of a bonus through fraudulent means.
• If a VPN or proxy is used to bypass geographic restrictions.
• If the account contains false information.

5.3 VIP Program

hgnce's VIP program has five tiers — Bronze, Silver, Gold, Platinum and Diamond. Weekly cashback benefits are available at each tier. Membership progression is based on your activity and engagement on the platform.

6 Fair Play

hgnce is committed to ensuring a fair and transparent gaming environment. All games available on our platform are operated impartially.

6.1 Game Rules

• Each game has its own rules — please read them carefully before starting.
• If a game session is interrupted due to a technical error, it will be resumed from the last saved state.
• If a connection is lost during a game session, no loss will be recorded against the user's account.

6.2 Validity of Game Results

All game results are technically impartial and are not determined on the basis of any predetermined outcome. If an error is found in a game provider's system, the result of that game may be deemed void and the wager amount will be returned.

7 Prohibited Activities

The following activities are strictly prohibited on the hgnce platform:

7.1 Fraud and Abuse

• Playing games using any software, bot, script or automation tool.
• Collaborating with other players to gain an unfair advantage.
• Exploiting game vulnerabilities or bugs in an unethical manner.
• Creating multiple accounts to claim bonus or promotion benefits.

7.2 Money Laundering and Illegal Transactions

• Depositing funds from illegal sources or using the platform as a means of money laundering.
• Conducting transactions using a third party's payment account.
• Following suspicious or unusual transaction patterns.

8 Privacy and Data Storage

hgnce gives the highest priority to protecting your personal information. To read our full privacy policy, visit the Privacy Policy page.

8.1 Data Collection and Use

• Personal information provided at the time of registration will be used solely for account management and identity verification.
• Your transaction and gaming history will be retained for security and service improvement purposes.
• Your personal information will not be sold to third parties.

8.2 SSL Encryption and Security

The hgnce platform uses SSL encryption technology to keep all data secure. Your payment information is never stored on our servers under any circumstances — payment processing is completed directly through the secure gateways of bKash, Nagad or Rocket.

9 Responsible Gaming

hgnce believes that online gaming is a form of entertainment — it is not a source of income. We place the highest importance on responsible gaming.

9.1 Self-Regulation Tools

The following tools are available on the hgnce platform:

• Deposit Limit: Set a maximum daily, weekly, or monthly deposit limit.
• Temporary Break: Temporarily suspend your account for a specified period.
• Permanent Break (Self-Exclusion): Contact support to arrange a long-term self-exclusion.
• Reality Check: Receive notifications about your gaming time at set intervals.

To learn more about responsible gaming, visit our Responsible Gaming page.

10 Limitation of Liability

hgnce accepts no responsibility in the following situations:

• If a game is interrupted or loss occurs due to an internet connection failure.
• For issues caused by technical faults in third-party software or game providers.
• If your account information is leaked or unauthorized access occurs due to your own negligence.
• If the service is unavailable during unexpected technical maintenance.

10.1 Maximum Liability

In any situation, hgnce's maximum liability will be limited solely to the balance available in your account. hgnce will not be liable for any indirect, incidental, or consequential damages.

11 Changes to Terms

hgnce reserves the right to change, amend, or update these terms and conditions at any time. The following process will be followed for any changes:

• Users will be notified by email or via a platform notification before any significant changes are made.
• Updated terms and conditions will take effect from the date of publication.
• If you continue using the platform after the changes, you will be considered to have accepted the new terms and conditions.
• If you do not agree to the updated terms, you may close your account and withdraw your funds.

12 Contact & Support

If you have any questions or need clarification about these terms and conditions, please contact us:

• Live Chat: Support available in Bengali 24 hours a day, 7 days a week.
• Email: [email protected]

Our support team is committed to providing you with a prompt and effective resolution to any issue.